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Why buy from OzCableguy.com
The OzCableguy.com online shop is 100% Australian owned and the
retail arm of the OzCableguy.com
broadband FAQ & information site. Our focus is on good, old
fashioned customer service while still bringing you the best possible
prices. If you find a cheaper price elsewhere you'll almost always
find you'll be paying more for it anyway with poor service, questionable
business practices or hidden fees.
Here's just a few of the things that we do that you won't find in
too many other online shops -
Cheaper prices with daily updates and stock availability displayed
online.
Techniques like Drop Shipping so we can
pass on manufacturer price drops sooner and we're not restricted
to pushing a particular brand or model simply because it's "on
the shelf".
Pre & post sales assistance from our friendly and knowledgeable
staff.
Unlike our "box shifting" competitors, we know our products.
We deal only in broadband and networking equipment that we install
and use ourselves.
Product briefs, reviews and FAQs at OzCableguy.com
to make learning new tricks and choosing what to buy easier.
An advertised privacy policy so you know
your personal details will remain confidential and not passed
on to marketing companies (spammers)
An advertised Returns policy so you can
trust you won't be ignored if you have a problem with your purchase.
An advertised street address and phone
numbers. (We're not frightened to let you know who and where
we are).
Overnight Couriers and same day shipping where
ever possible so your order arrives sooner.
Secure online Credit Card facilities protected by SSL encryption
so no faxing or phoning backwards and forwards just to place an
order.
Click here to read some feedback
from our customers.
Sales & Support
Please contact us if you need help
choosing the right product or check out the
OzCableguy Find-A-Router tool where you can select the features
you'd like, including a price range, and receive a list of products
matching your requirements.
If you need after sales assistance or think your purchase may
be faulty please let us know and we'll do our best to get you
steered in the right direction. However, if you're finding it
all a bit overwhelming and need someone to talk you through the
very basics please contact the manufacturer
via the options listed below. Alternatively you might like
to hire a mobile computer technician to come and do it for you.
Check out the OzCableguy
IT Directory for techies throughout Australia.
Ordering by Phone.
While our website is the easiest way to place an order at any
time day or night, you are quite welcome to call us on (07)
3325 5917 (9am - 5pm Qld time, Mon-Fri) to order by phone
if you prefer.
Picking up from our office.
You are quite welcome to pickup from our office. However, there
are a couple of things to be aware of.
Not all items are kept in stock and those that are may be in
limited quantities so please call us to reserve the item or place
an order online and wait for our confirmation first.
Items marked as "drop ship" will need to be ordered
in for you and a shipping charge will still be applicable because
we do not factor the shipping cost to us into our prices on these
items.
We have EFTPOS & Credit Card facilities available but we don't
run a cash register so if you prefer to pay with cash please have
the correct money.
To order online just specify our address (129 Faheys Rd West,
Albany Creek Qld 4035) as the delivery address and type "pickup"
in the message box at the bottom of the online order form. We will
remove any inapplicable shipping fees prior to processing payment.
If you prefer to pay on pickup (eg cash or EFTPOS) choose the direct
deposit payment option.
Our street starts out as Flamingo Dr and changes to Faheys Rd
West along the way which tends to confuse a lot of people so check
out the map on our contact page before
you make the journey.
Our warranty procedure still needs to be followed whether the
item was delivered or collected. See "How
to Return a Product" below.
Shipping costs and methods.
Up to 5 small items of nominal value like ADSL Line filters and
some antennas that are kept in stock will go by Express Post at
$8.50
Routers, modems and most standard sized orders will go via couriers
at a flat $15.00. Multiple items that need to be shipped
from different sources will show the shipping cost as "TBA".
We will contact you in these cases to see if you're happy to proceed
or would like to change your order.
Extremely bulky items such as rack mount equipment or large NAS
devices, or more than 10 of any item will be quoted. Our shopping
cart will show "TBA" for any orders that fall into this
category and we will contact you if it's going to cost any more
than our usual $15.00 to see if you are happy to proceed.
In Stock: Items marked as in stock are available in our
office and shipped via AaE
or CouriersPlease
which is usually a next business day delivery.
Drop Ship: Items marked as Drop Ship are shipped directly
from manufacturer and importer/distributor warehouses to you using
a variety of couriers. Mostly overnight air freight but sometimes
by road depending on the size of the item and where it has to go
to.*
Out of Stock: Where possible we will show an ETA on any
items out of stock with all of our suppliers at once. These items
are often in high demand so we advise placing a backorder so you
are in the queue. To lodge a backorder with a manufacturer or distributor
we will need to process your payment first but you can always cancel
and receive a refund if anything goes wrong or you have a change
of heart (provided it hasn't yet shipped).
We use express couriers where possible so most drop ship and
in stock items will arrive the following business day. Please
contact us as soon as possible if your order has not arrived within
the time frame we advise on your order confirmation email.
For delivery please note:
Someone must be present to sign for the package during normal
business hours (with the exception of items of nominal value sent
via Express Post).
A specific time for delivery or a phone call in advance cannot
be guaranteed.
PO Boxes are fine for items marked as "In Stock" but
not on items marked as "Drop Ship".
* Prices and availability on
Drop Ship items are offered on a "while stock lasts" basis. Stock
information on our website is updated every business day morning
and during the day if we become aware of a shortage. In some rare
instances a supplier may run out of stock and raise the price
of an item substantially during the day without our knowledge.
If we cannot find an alternate source that will allow us to honour
the advertised price we will notify you and the order will be
cancelled.
Note: We only ship within Australia.
Payment methods and Direct Deposit
Instructions.
We accept Mastercard, Visa and *American Express, EFTPOS (in
our office only), or Direct Deposit/Electronic Funds Transfer**.
* American Express attracts a 2% surcharge. Mastercard and Visa
have no surcharge.
** If paying by Direct Deposit/Electronic Funds
transfer:
Once we've received your online order and processed it we will
email you a copy of your Invoice with the amount payable and our
bank account details (which are also on our
contact page). Alternatively you can use the amount shown on
the confirmation page when placing your order online provided that
the shipping amount shown isn't "TBA". In those cases
wait for us to contact you to let you know what the total amount
will be.
When logged into your Bank, in the transaction reference field
please put your OzCableguy order number (shown in the subject of
the automatic response email you should receive after you have submitted
your order and also when we email you your Invoice).
To avoid shipping delays please email us a copy of the deposit
receipt or fax it to us on (07) 3325 3198.
Note: Stock cannot be reserved or shipped
until payment has been made.
Manufacturer Contacts.
Warranty & Returns Policy
In a nutshell: We will gladly refund or exchange
any product that arrives faulty, doesn't perform as advertised
or doesn't match the description given at the time of purchase
within 30 days of the date of sale. Once the purchase is older
than 30 days it would normally fall under the terms of the manufacturer's
warranty for repair or replacement.
We generally will not approve a refund on a product that is not
faulty but has been opened and/or has signs of being used.
However, if you have a special case that falls outside any of
these guidelines please let us know and we'll see what we can
do.
Don't send anything back without contacting us first.
Goods will not be accepted back without prior authorisation and
an OzCableguy.com Return Authorisation number clearly displayed
on the outside of the packaging. (In many cases replacement stock
is not carried in our office and arranging for the item to be
sent directly back to the manufacturer or warranty agent speeds
up turnaround time.)
To obtain our Return Authorisation No please complete the form
here after contacting us and/or the
manufacturer to confirm the fault. (Scroll up for manufacturer
contact details).
Shipping Costs and liability: We operate on
the basis of "sender pays". ie You pay to send the faulty
item in and we pay to send the repaired or replaced item back
to you. (It's the same principle as buying from a bricks and mortar
shop. You still need to get it back to the shop somehow.)
We recommend the use of a courier or postal service where proof
of delivery can be obtained. Ownership of goods sent in either
direction only passes to the intended recipient where a proof
of delivery can be produced.
Advanced Replacement: Unfortunately we can't offer advanced
replacement. All products must be received and inspected prior
to a replacement being sent out. Some manufacturers do offer advanced
replacement on their business class products but this is by arrangement
directly with them. Please contact the manufacturer to find out
if this is an option with your product should you require it.
Non-Warranty Damage and items with marks, scuffs and other
damage in addition to any problems that would normally be covered
by warranty: Damage caused by surge, water, heat or misuse
is not covered under manufacturer warranty and will in many cases
either be rejected or attract a fee for repair or replacement.
Products with visible marks or suspected non-warranty damage will
need to be assessed & repaired or replaced by the manufacturer
and cannot be replaced from our stock. If you have a product that
might fall into this category please let us know and we'll arrange
for you to send it directly back to the manufacturer to avoid
any unnecessary delays.
Warranty Procedure
Step 1. Please first read our Returns
Policy above.
Step 2. Contact the manufacturer (details
above) for a fault diagnosis or confirmation of the fault.
See also the OzCableguy troubleshooting FAQs here.
Note: Cisco, D-Link, Linksys, Netcomm and Netgear all must
have a Case ID or RMA No from the manufacturer (obtained by
calling their technical support number) before they can be returned.
Step 3. Click here to complete
our return form. If we don't handle warranty directly, we'll
organise everything for you with the respective warranty agent
and let you know where to send it.
Note: D-Link, Draytek, Eaton/Powerware, Engenius, Logitech,
McAfee/Snapgear, Netcomm, Netgear and SMC all handle warranty
directly so there's no need to contact us or fill out our return
form for these unless you're chasing a refund or if the manufacturer
directs you back to us for some reason. However, we still like
to be kept in the loop so please CC us in on any support emails
going back and forth to the manufacturer so we can track what's
happening and/or step in if we have any suggestions.
Privacy Policy
1. All personal details submitted to OzCableguy.com, including,
names, addresses, phone numbers, email addresses and credit card
numbers shall be held in the strictest confidence and will not
be passed on or held in a manner accessible by third parties.
2. All transaction details submitted to OzCableguy.com
via the shopping basket are protected by SSL encryption.
3. Browser cookies reside on some pages and detect impersonal
information for our own research purposes in order to optimise
our product range and site layout.
4. We take Credit Card fraud very seriously. Tracking
& monitoring systems are in place on all transactions and
all fraud attempts will be reported to Police.
Discounts, VIPs & resellers.
ISP Discounts: We have special prices available on all
modems for people who sign up with either Exetel or TPG using
our respective Agent IDs. To find these discounts just type the
product name into the search box or browse via the categories
or brand names from the left hand menu. If you are signing up
with an ISP using our agent ID and would like a discount on an
alternate product please contact us.
VIPs & Resellers: Discounted pricing is available
for technicians and others who make regular or bulk purchases.
For online access to VIP pricing please complete
the form here. (The address information you enter on the form
will automatically appear on the order form each time you place
an order but you can still manually overwrite any of these details
quite easily or you can make a permanent change anytime via the
admin section.)
Large Orders: If you plan on making a substantial purchase,
say 10 or more of any one item totalling $2000 or more, please
contact us for a quote. We can usually negotiate a better price
with our manufacturers and distributors for a large order.
Please note: Unfortunately we cannot do accounts due to
the extra expenses involved in maintenance and increased risk
of bad debts. Proof of payment must be received prior to shipping.
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